The call center is a complete integrated information service system based on CTI (Computer Telephony Integration) technology, fully leveraging the various functions of communication networks and computer networks, and integrating with enterprises as a whole. It utilizes various advanced communication means to effectively provide clients with high-quality, efficient, and comprehensive services.

Our call center was officially opened in May 2016, and the service hotline is 0830-96830.

In April 2020, we launched the remote video banking "Xiaolu Cloud Hall", marking a significant advancement in our customer service work into a systematic, standardized, and professional stage, which has effectively enhanced our brand service image.

Xiaolu Cloud Hall is our remote video banking service that breaks the limitations of traditional physical outlet models. Serving as an extension of physical outlets and a complement to online services, it utilizes video conferencing, remote authentication, and other technological means to allow clients to enjoy "face-to-face" online financial services without leaving their homes.